Twin Cedars Youth and Family Services, Inc. continues to uphold our promise to positively impact the lives of children, their families, and support systems, through the provision of multiple services of the highest quality by maintaining the highest level of accreditations and continued improvements with our Performance & Quality Improvement program.See Our PQI Process At Work 2020 Community Stakeholder Survey Results
Twin Cedars Youth and Family Services, Inc. and our programs are proud to be accredited by the following national accreditation bodies.
- Council on Accreditation (COA)
- Children’s Advocacy Centers of Georgia
- Alabama Network of Children’s Advocacy Centers
- AdvancED, Southern Association of Colleges and Schools (SACS)
- National Children’s Alliance (NCA)
- The Association for Challenge Course Technology (ACCT)
- Multi-Agency Alliance for Children (MAAC)
Performance & Quality Improvement (PQI)
Twin Cedars’ PQI focuses on the measurement and improvements of our programs and is the governing body of Twin Cedars’ compliance. Through the implementation of the TCYFS PQI Plan, we are able to provide a leadership driven framework and an organizational structure to:
- Achieve the mission and strategic goals of TCYFS
- Integrate the organizations performance and quality improvement activities on every level
- Ensure that the Board, Leadership Team, Clinical/Professional Staff, and Direct Care Staff demonstrate a consistent endeavor to deliver safe, effective, and optimal services
- Ensure quality services in an environment of minimal risk
- Create a pro-active environment continually encouraging opportunities for improvement
Our success depends upon the practices of continuous quality improvement, as well as devotion to its principles.
- Children, youth, and families are our first priority.
- Quality is achieved through people.
- All work is part of a process.
- Decisions are made based on facts.
- To achieve a seamless organization through clear and consistent processes embedded in teamwork.
- To develop continuous improvement strategies in an effective feedback and reporting system that involves stakeholders, staff, and participants.
- To assess organizational functions through comprehensive review activities.
- To contribute to organizational effectiveness by providing opportunities for all staff to be involved in leading and promoting positive change within the organization.
- To demonstrate organizational accountability to all stakeholders through a well-designed system of measurable outcomes.
- To implement Best Practices in all aspects of the organization.
- To encourage all areas of the agency to develop short term goals and review these goals annually. To ensure that the short term goals support the overall long term strategic plan.
The participation of all stakeholders in the PQI activities of the organization are encouraged and valued. The feedback from the communities that we serve is therefore necessary to help us accomplish our stated goals. Twin Cedars Youth and Family Services, Inc. stakeholders include: Clients and families, Board of Directors, TCYFS employees, volunteers/interns, foster parents, and our core community partners. From time to time, program staff conducts focus groups to identify and engage community members to assist in identifying needs and seek input on quality improvement activities.
Measures & Outcomes
PQI is able to keep our programs and organization as a whole on track with our mission through the implementation of:
- Long-Term Strategic Goals
- Annual Short Term Plans
The organization establishes operational and management performance measures in these core areas:
- Safety, Security, and Risk Prevention
- Staff Retention and Satisfaction
- Financial Stability
Twin Cedars outcome model includes three levels of measurement:
- Level 1 – organization and program objectives established during short and long term strategic planning
- Level 2 – client outcomes developed by the programs/departments to support program goals
- Level 3 – individual client outcomes
The client documentation tools (intake assessment, service plan, reports, and closing forms) are a critical source of outcome information gathering. Outcomes reports focus on assessing program effectiveness.
Each program/service administers satisfaction surveys to those served. Aggregate findings are reported annually and are used as a tool to identify opportunities for improvement.
Using Data for Implementing Improvements
At a minimum, PQI bi-annually aggregates reports for Committee members and Program staff to review, assess trends, and identify opportunities for improvement.
*For more information about PQI standards and measures download the PQI Expanded pdf.